Privacy Policy

Effective: 10/09/2025Organization: pikalead, Inc.

1) Scope

This Policy explains how we collect, use, share, and protect personal information when you use Pikalead (the “Service”). It covers providers, contractors, and site visitors.

2) Information we collect

Account & Profile: name, email, authentication identifiers, role (provider/contractor/admin), company, phone, notification preferences.
Provider Financial: Stripe Connect account IDs, payout details, wallet balance & transactions (no full card/bank numbers stored on our servers).
Marketplace Activity: listings you create/buy (job type, service area ID, ZIP/postal, appointment date/time, private notes), purchase history, disputes & support tickets, selected service areas.
Communications: support and dispute messages.
Device/Usage: IP, browser/device, pages viewed, timestamps, logs for security and performance.
Location & Address Inputs: addresses you enter via Google Places Autocomplete and parsed components (e.g., ZIP).

Sources: you (forms/CSV), cookies/SDKs, processors (Stripe, Google Maps), and infrastructure.

3) How we use information

Provide and improve the Service and core features.
Process payments and provider payouts via Stripe.
Security, fraud prevention, and legal compliance.
Transactional communications; optional marketing if opted in.
Analytics and product development.

4) Legal bases (EEA/UK)

Contract (Art. 6(1)(b)) to provide the Service.
Legitimate interests (Art. 6(1)(f)) for safety and improvement.
Consent (Art. 6(1)(a)) for optional cookies/marketing.
Legal obligation (Art. 6(1)(c)) for tax/bookkeeping.

6) International transfers

Where required, we use safeguards such as Standard Contractual Clauses.

7) Retention

Account data: for the life of your account.
Transactions/payouts: typically 7–10 years (by law).
Support/disputes: case life + ~3 years.
Logs: ~90–365 days unless needed longer for security/legal reasons.

8) Your rights

Depending on your location, you may have rights to access, correct, delete, port, or restrict processing, and to object/withdraw consent. Contact us to exercise these rights.

9) Children

The Service isn’t directed to children under 16 (or local equivalent).

10) Security

We apply appropriate technical and organizational measures (encryption in transit, role-based access, logging and backups). No system is 100% secure—keep your credentials safe.

11) Marketing & communications

Manage preferences in settings or via unsubscribe. Transactional messages are necessary to operate your account.

SMS Communications

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

12) 10DLC SMS Communications

PikaLead operates SMS communications in compliance with 10DLC (10-Digit Long Code) regulations and carrier requirements. This section outlines our SMS practices and your rights regarding text messaging.

SMS Campaign Details

Opt-in Keyword: START or similar keyword
Opt-out Keyword: STOP or similar keyword
Help Keyword: HELP or similar keyword

SMS Message Types

You may receive SMS messages from PikaLead about:

Project request confirmations
Contractor match notifications
Appointment reminders
Important updates about your requests
Account-related notifications

Message Frequency & Costs

Message frequency may vary based on your activity and preferences
Standard message and data rates may apply
Consent is not a condition of purchase

Your SMS Rights

Reply STOP to opt out at any time
Reply HELP for assistance
Reply START to re-subscribe if previously opted out

SMS Privacy & Data Sharing

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

SMS Compliance

Our SMS communications comply with:

10DLC (10-Digit Long Code) regulations
TCPA (Telephone Consumer Protection Act)
CTIA (Cellular Telecommunications Industry Association) guidelines
Carrier-specific requirements and best practices

Contact for SMS Issues

For questions about SMS communications, reply HELP to any message or contact us at hello@pikalead.com.

14) Changes

We may update this Policy; we’ll notify you of material changes.

15) Contact

Email: privacy@pikalead.com

Privacy Policy

Effective: 10/09/2025Organization: pikalead, Inc.

1) Scope

This Policy explains how we collect, use, share, and protect personal information when you use Pikalead (the “Service”). It covers providers, contractors, and site visitors.

2) Information we collect

Account & Profile: name, email, authentication identifiers, role (provider/contractor/admin), company, phone, notification preferences.
Provider Financial: Stripe Connect account IDs, payout details, wallet balance & transactions (no full card/bank numbers stored on our servers).
Marketplace Activity: listings you create/buy (job type, service area ID, ZIP/postal, appointment date/time, private notes), purchase history, disputes & support tickets, selected service areas.
Communications: support and dispute messages.
Device/Usage: IP, browser/device, pages viewed, timestamps, logs for security and performance.
Location & Address Inputs: addresses you enter via Google Places Autocomplete and parsed components (e.g., ZIP).

Sources: you (forms/CSV), cookies/SDKs, processors (Stripe, Google Maps), and infrastructure.

3) How we use information

Provide and improve the Service and core features.
Process payments and provider payouts via Stripe.
Security, fraud prevention, and legal compliance.
Transactional communications; optional marketing if opted in.
Analytics and product development.

4) Legal bases (EEA/UK)

Contract (Art. 6(1)(b)) to provide the Service.
Legitimate interests (Art. 6(1)(f)) for safety and improvement.
Consent (Art. 6(1)(a)) for optional cookies/marketing.
Legal obligation (Art. 6(1)(c)) for tax/bookkeeping.

6) International transfers

Where required, we use safeguards such as Standard Contractual Clauses.

7) Retention

Account data: for the life of your account.
Transactions/payouts: typically 7–10 years (by law).
Support/disputes: case life + ~3 years.
Logs: ~90–365 days unless needed longer for security/legal reasons.

8) Your rights

Depending on your location, you may have rights to access, correct, delete, port, or restrict processing, and to object/withdraw consent. Contact us to exercise these rights.

9) Children

The Service isn’t directed to children under 16 (or local equivalent).

10) Security

We apply appropriate technical and organizational measures (encryption in transit, role-based access, logging and backups). No system is 100% secure—keep your credentials safe.

11) Marketing & communications

Manage preferences in settings or via unsubscribe. Transactional messages are necessary to operate your account.

SMS Communications

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

12) 10DLC SMS Communications

SMS Campaign Details

Opt-in Keyword: START or similar keyword
Opt-out Keyword: STOP or similar keyword
Help Keyword: HELP or similar keyword

SMS Message Types

You may receive SMS messages from PikaLead about:

Project request confirmations
Contractor match notifications
Appointment reminders
Important updates about your requests
Account-related notifications

Message Frequency & Costs

Message frequency may vary based on your activity and preferences
Standard message and data rates may apply
Consent is not a condition of purchase

Your SMS Rights

Reply STOP to opt out at any time
Reply HELP for assistance
Reply START to re-subscribe if previously opted out

SMS Privacy & Data Sharing

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

SMS Compliance

Our SMS communications comply with:

10DLC (10-Digit Long Code) regulations
TCPA (Telephone Consumer Protection Act)
CTIA (Cellular Telecommunications Industry Association) guidelines
Carrier-specific requirements and best practices

Contact for SMS Issues

For questions about SMS communications, reply HELP to any message or contact us at hello@pikalead.com.

14) Changes

We may update this Policy; we’ll notify you of material changes.

15) Contact

Email: privacy@pikalead.com

1) Scope

2) Information we collect

3) How we use information

4) Legal bases (EEA/UK)

5) Sharing your information

6) International transfers

7) Retention

8) Your rights

9) Children

10) Security

11) Marketing & communications

SMS Communications

12) 10DLC SMS Communications

SMS Campaign Details

SMS Message Types

Message Frequency & Costs

Your SMS Rights

SMS Privacy & Data Sharing

SMS Compliance

Contact for SMS Issues

13) Do Not Track & Sale/Share (US state laws)

14) Changes

15) Contact

1) Scope

2) Information we collect

3) How we use information

4) Legal bases (EEA/UK)

5) Sharing your information

6) International transfers

7) Retention

8) Your rights

9) Children

10) Security

11) Marketing & communications

SMS Communications

12) 10DLC SMS Communications

SMS Campaign Details

SMS Message Types

Message Frequency & Costs

Your SMS Rights

SMS Privacy & Data Sharing

SMS Compliance

Contact for SMS Issues

13) Do Not Track & Sale/Share (US state laws)

14) Changes

15) Contact