Privacy Policy

Effective: 08/20/2025Organization: pikalead, Inc.

1) Scope

This Policy explains how we collect, use, share, and protect personal information when you use Pikalead (the “Service”). It covers providers, contractors, and site visitors.

2) Information we collect

Account & Profile: name, email, authentication identifiers, role (provider/contractor/admin), company, phone, notification preferences.
Provider Financial: Stripe Connect account IDs, payout details, wallet balance & transactions (no full card/bank numbers stored on our servers).
Marketplace Activity: listings you create/buy (job type, service area ID, ZIP/postal, appointment date/time, private notes), purchase history, disputes & support tickets, selected service areas.
Communications: support and dispute messages.
Device/Usage: IP, browser/device, pages viewed, timestamps, logs for security and performance.
Location & Address Inputs: addresses you enter via Google Places Autocomplete and parsed components (e.g., ZIP).

Sources: you (forms/CSV), cookies/SDKs, processors (Stripe, Google Maps), and infrastructure (Firebase/Firestore).

3) How we use information

Provide and improve the Service and core features.
Process payments and provider payouts via Stripe.
Security, fraud prevention, and legal compliance.
Transactional communications; optional marketing if opted in.
Analytics and product development.

4) Legal bases (EEA/UK)

Contract (Art. 6(1)(b)) to provide the Service.
Legitimate interests (Art. 6(1)(f)) for safety and improvement.
Consent (Art. 6(1)(a)) for optional cookies/marketing.
Legal obligation (Art. 6(1)(c)) for tax/bookkeeping.

6) International transfers

Where required, we use safeguards such as Standard Contractual Clauses.

7) Retention

Account data: for the life of your account.
Transactions/payouts: typically 7–10 years (by law).
Support/disputes: case life + ~3 years.
Logs: ~90–365 days unless needed longer for security/legal reasons.

8) Your rights

Depending on your location, you may have rights to access, correct, delete, port, or restrict processing, and to object/withdraw consent. Contact us to exercise these rights.

9) Children

The Service isn’t directed to children under 16 (or local equivalent).

10) Security

We apply appropriate technical and organizational measures (encryption in transit, role-based access, logging and backups). No system is 100% secure—keep your credentials safe.

11) Marketing & communications

Manage preferences in settings or via unsubscribe. Transactional messages are necessary to operate your account.

13) Changes

We may update this Policy; we’ll notify you of material changes.

14) Contact

Email: privacy@pikalead.com

Privacy Policy

Effective: 08/20/2025Organization: pikalead, Inc.

1) Scope

This Policy explains how we collect, use, share, and protect personal information when you use Pikalead (the “Service”). It covers providers, contractors, and site visitors.

2) Information we collect

Account & Profile: name, email, authentication identifiers, role (provider/contractor/admin), company, phone, notification preferences.
Provider Financial: Stripe Connect account IDs, payout details, wallet balance & transactions (no full card/bank numbers stored on our servers).
Marketplace Activity: listings you create/buy (job type, service area ID, ZIP/postal, appointment date/time, private notes), purchase history, disputes & support tickets, selected service areas.
Communications: support and dispute messages.
Device/Usage: IP, browser/device, pages viewed, timestamps, logs for security and performance.
Location & Address Inputs: addresses you enter via Google Places Autocomplete and parsed components (e.g., ZIP).

Sources: you (forms/CSV), cookies/SDKs, processors (Stripe, Google Maps), and infrastructure (Firebase/Firestore).

3) How we use information

Provide and improve the Service and core features.
Process payments and provider payouts via Stripe.
Security, fraud prevention, and legal compliance.
Transactional communications; optional marketing if opted in.
Analytics and product development.

4) Legal bases (EEA/UK)

Contract (Art. 6(1)(b)) to provide the Service.
Legitimate interests (Art. 6(1)(f)) for safety and improvement.
Consent (Art. 6(1)(a)) for optional cookies/marketing.
Legal obligation (Art. 6(1)(c)) for tax/bookkeeping.

6) International transfers

Where required, we use safeguards such as Standard Contractual Clauses.

7) Retention

Account data: for the life of your account.
Transactions/payouts: typically 7–10 years (by law).
Support/disputes: case life + ~3 years.
Logs: ~90–365 days unless needed longer for security/legal reasons.

8) Your rights

Depending on your location, you may have rights to access, correct, delete, port, or restrict processing, and to object/withdraw consent. Contact us to exercise these rights.

9) Children

The Service isn’t directed to children under 16 (or local equivalent).

10) Security

We apply appropriate technical and organizational measures (encryption in transit, role-based access, logging and backups). No system is 100% secure—keep your credentials safe.

11) Marketing & communications

Manage preferences in settings or via unsubscribe. Transactional messages are necessary to operate your account.

13) Changes

We may update this Policy; we’ll notify you of material changes.

14) Contact

Email: privacy@pikalead.com

1) Scope

2) Information we collect

3) How we use information

4) Legal bases (EEA/UK)

5) Sharing your information

6) International transfers

7) Retention

8) Your rights

9) Children

10) Security

11) Marketing & communications

12) Do Not Track & Sale/Share (US state laws)

13) Changes

14) Contact

1) Scope

2) Information we collect

3) How we use information

4) Legal bases (EEA/UK)

5) Sharing your information

6) International transfers

7) Retention

8) Your rights

9) Children

10) Security

11) Marketing & communications

12) Do Not Track & Sale/Share (US state laws)

13) Changes

14) Contact