Terms of Use

Effective: 08/20/2025Organization: pikalead, Inc.

1) Acceptance of Terms

By accessing or using Pikalead ("the Service"), you agree to be bound by these Terms of Use ("Terms"). If you disagree with any part of these terms, you may not access the Service. These Terms apply to all visitors, users, providers, contractors, and others who access or use the Service.

2) Platform Overview

Pikalead is a marketplace platform that connects:

Providers: Individuals or businesses who post job leads and appointments with partial details (service area, job type, approximate budget). Private client details are revealed only after purchase.
Contractors: Service professionals who browse available opportunities, purchase listings, and receive full client details after successful payment.

The platform facilitates transactions through a wallet system and provides API access for automated posting.

3) User Accounts

You must provide accurate, current, and complete information during registration and maintain the accuracy of such information.
You are responsible for safeguarding your account credentials and for all activities under your account.
You must be at least 18 years old to use the Service.
You may not create multiple accounts or share account access.
We reserve the right to suspend or terminate accounts that violate these Terms.

4) Provider Terms

Posting Requirements: You may post job leads and appointments with accurate partial details. Private client information must be truthful and complete.
Pricing: You set the base price for your listings. You earn the full amount minus any platform fees when a listing is purchased.
API Access: You may use our API to post listings programmatically, subject to rate limits and usage guidelines.
Earnings: Payments are credited to your wallet and may be withdrawn according to our payout schedule.

5) Contractor Terms

Minimum Balance: You must maintain a minimum wallet balance of $500 before making your first purchase.
Purchase Process: You may browse partial listing details and purchase listings using your wallet balance. Full client details are revealed only after successful payment.
Service Delivery: You are responsible for providing services to clients according to the terms you agree upon with them.
Calendar Management: Purchased appointments appear in your personal calendar for scheduling purposes.

6) Payments & Wallet System

Wallet Balance: All amounts are stored in cents and maintained in your account wallet.
Top-ups: You may add funds to your wallet using Stripe payment processing.
Transactions: All wallet transactions are recorded and immutable. You can view your transaction history at any time.
Refunds: Refund policies are subject to our dispute resolution process and applicable laws.
Fees: Platform fees, if any, will be clearly disclosed before transactions.

7) API Access

API Keys: Providers may generate API keys for programmatic access. Keys are shown once and stored securely.
Rate Limits: API usage is subject to rate limiting per IP address and per provider account.
Authentication: All API requests must include valid authentication headers.
Usage Monitoring: We monitor API usage for security and performance purposes.
Revocation: We reserve the right to revoke API access for violations of these Terms.

8) Prohibited Uses

You may not use the Service to:

Post false, misleading, or fraudulent information
Violate any applicable laws or regulations
Infringe on intellectual property rights
Harass, abuse, or harm other users
Attempt to circumvent security measures
Use automated systems to access the Service without permission
Post spam, unsolicited communications, or malicious content
Interfere with the proper functioning of the Service

9) Intellectual Property

The Service and its original content, features, and functionality are owned by Pikalead and are protected by international copyright, trademark, and other intellectual property laws.
You retain ownership of content you post, but grant us a license to use, display, and distribute such content as necessary to operate the Service.
You may not copy, modify, or create derivative works of the Service without our written permission.

10) Privacy & Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as described in our Privacy Policy.

11) Disputes & Refunds

Dispute Resolution: We provide a dispute resolution process for conflicts between providers and contractors.
Refund Policy: Refunds are subject to our dispute resolution process and applicable consumer protection laws.
Mediation: We may act as a mediator in disputes but are not responsible for the outcome of services provided.
Limitation Period: Disputes must be reported within a reasonable time frame as specified in our dispute resolution guidelines.

12) Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access.
We may perform maintenance, updates, or modifications that temporarily affect service availability.
We are not liable for any losses resulting from service interruptions or downtime.

13) Termination

You may terminate your account at any time by contacting us.
We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or the Service.
Upon termination, your right to use the Service ceases immediately, but certain provisions of these Terms will survive termination.

14) Limitation of Liability

To the maximum extent permitted by law, Pikalead shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
Our total liability to you for any claims arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.
We are not responsible for the quality, safety, or legality of services provided by contractors or the accuracy of information provided by providers.

15) Indemnification

You agree to defend, indemnify, and hold harmless Pikalead and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from your use of the Service or violation of these Terms.

16) Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Pikalead is incorporated, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of that jurisdiction.

17) Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

18) Contact Information

For questions about these Terms, please contact us at: legal@pikalead.com

For general support, visit our support center.